1. Frequently Asked Questions
  2. INTERNET BANKING REGISTRATION

It is an innovative service provided by National Bank of Bahrain (NBB) bringing you convenience in your everyday banking needs anytime, anywhere. The service is available 24/7, 365 days a year. The system provides you the convenience of banking without having to visit branches, waiting in queues or worrying about branch timings. You can now access your account summary, make Credit Card and utility bill payments, transfer funds, perform remittance and payments instantly at your convenience, from your laptop, PC or smart phones. You can access NBB internet banking using Browser on your PC, Laptop or Mobile device.

 

Go to www.nbbonline.com and then click on "Internet Banking" which will take you to https://personal.nbbonline.com/NBBBanking/


Go to www.nbbonline.com and then click on "Internet Banking" which will take you to https://personal.nbbonline.com/NBBBanking/

 

  • Select "Register new user" , accept the terms and conditions, click on next and input the following:

 

  1. ATM/Debit Card number
  2. ATM PIN
  3. Account Number
  4. Password
  5. Confirm Password
  6. Security question & security answer
  7. Select Mobile Number
  8. After authentication, you will receive one time password (OTP) on the registered mobile number, enter the (OTP) in the space provided for the same.

** Note: Denoting a mobile number as your ‘registered’ mobile number for NBB internet Banking is only allowed for Mobile Numbers that are already registered with the Bank (that is, the mobile numbers that you would have provided during opening your account/s). In case you need to update Mobile Numbers registered with the Bank, you will need to visit any NBB branch and submit an application for the same.


  • User ID must be between 6 to 8 characters in length
  • Password must be between 8 to 12 characters in length
  • Password should be a combination of letters and numbers
  • Only selected special characters should be used in password (!, @,#,$,%,&,*,_,-)

  • Second factor authentication is an additional security that aims to reduce risk of fraud or misuse of IB by unauthorized persons.

     

    There are 3 methods for additional authentication,

                (1) One time password (OTP) via SMS.

                (2) Soft token using Soft Token application on your Mobile Device.

                (3) Security Answer.


Soft Token is an NBB provided application which you can be installed on your smart phone. This application will generate a random number which can be used as 2nd factor authentication. Customer must have internet connection to download and use this application

  • Downloading and using the IB Soft Token application (for Smart Phones/devices) is easy. I-Phone and i-Pad users can download the application free of cost from the Apple store. For Android users, the application is available through Android Market (Google Play) free of cost

     

    After downloading, click on the "NBB ST" icon on your smart phone and enter the following details to get yourself register on soft token -

     

    • Enter your account number.
    • Enter your ATM card number.
    • Enter your PIN.
    • Click on send (OTP)

    You will receive one time password (OTP) on your mobile registered with the bank.

    • Entre an OTP
    • Enter and confirm your password
    • Agree on T & C
    • Click on register.

Click "NBB ST" icon on your smart phone, enter the soft token password or touch ID (it will work only if finger print option is available and activated on your phone). You will get soft token only if you perform the transaction on you Internet Banking which require the 2nd factor authentication (soft token).

No, you cannot use the soft token application on multiple devices. If you want to use the soft token on your other device/s, you need to logon to Internet Banking, Go to "Other Services" and de-register your soft token application by deleting the same. Later you can download soft token application on your new device and can register again. At any point of time soft token application can be used only from one device.

Logon to Internet Banking, go to "Other Services" and de-register your soft token application which is installed on your lost phone. Later you can download soft token application on your new device and can register again. At any point of time soft token application can be used only from one device.

 

If you forgot the password of soft token application, click on the soft token icon, and then use "Forgot Password" option and enter the required information to reset your password.


The main services which are offered to customers through NBB INTERNET BANKING are listed below. Note that some transactions require a second factor authentication while other transactions do not require it.

 

  • Transactions that do not require second factor authentication

Fawri+ and Fawri

Fawateer Mobile top-up, bill enquiry and bill payment

Transfer within own account

Credit card payment (own cards)

Opening time deposit, changing time deposit maturity instruction.

Account details and Account transaction information  

Credit Card details and Credit Card transaction information

Checking unbilled transactions on credit card/s

Accessing information on fixed deposits and loans etc

Add beneficiary

View/delete beneficiary

Debit card replacement

Account and Card Statement download

Account and Card e-statement registration

 

  • Transactions that require Transaction Password

Credit Card Payments (third party)

Domestic and international fund transfers to third parties / remittances

Person to Person (P2P) payments

Update mobile no. / e-mail address

 

  • Other Services

Report Lost /Stolen ATM cards

Update mobile / email

Favorite transactions

ATM/branch locator

Change login password

Increase / decrease limit

Currency converter

IBAN calculator

Secure email

Dashboard configuration

    
      (d) Personal Finance Management

Add goal

Goal

Add budget

Budget

My spending

Compare budget

 

The Service allows the Customer various facilities like tracking his expenses, preparing budgets, setting financial goals and objectives, modifying the goals and objectives etc. under the Personal Finance Management Module. The Service allows the Customer to Virtual Goals and Actual Goals.

 

The Customer understands that these are only indicative and for the Customer’s general guidance. The setting and/or modification of Virtual goals or any other virtual functions under the Personal Finance Management module do not affect the Customer’s accounts in any way and no transactions are passed into any of the Customer’s Account/s as a result of the Customer utilizing any of the Virtual Goal features under this module.

 

If the Customer wishes to set up Actual Goals, he has to have a saving or current account with the Bank (Goal Account). The Goal Account will be associated with all of the customer Goal/s, upon creation of such Goal/s by the Customer. The Customer understands and acknowledges that the amount specified by the Customer will be debited from the Account designated by the Customer at the Customer’s selected frequency, and will be credited to Customer’s Goal account. If at any point on the Goal/s timeline, the Customer credits or debits the Goal account, there will be no automatic re-adjustment of any of the Customer’s Goal/s or debit instructions.


In case you have forgotten your Login password, access the ‘Forgot Password’ option on the home page and follow the steps as given below:

  1. Click/Select - Forgot Password option.
  2. Enter your User ID
  3. Enter your ATM Card number
  4. Enter your ATM PIN
  5. Enter your account number.
  6. Entre Captcha.
  7. Entre password /confirm password
  8. Proceed to create your new Login password

 

*Note: you can also change your Login password through the Self Service menu at any time.


In case you have forgotten your User ID, access the ‘Forgot / retrieve User ID’ option in the home page and follow the steps given below:

  1. Click/Select – Forgot / retrieve User ID option.
  2. Enter your ATM Card number
  3. Enter your ATM PIN number
  4. Enter your account number
  5. Entre Captcha
  6. Post validation of user credentials, you will receive an Activation code (One-time-password or OTP) through SMS on your registered mobile number
  7. Input the OTP in the designated field
  8. Your existing User ID will be sent via SMS to your registered mobile number

Login with your User ID and Password, Select ‘Fawri+ & Transfers’ option, Select ‘Add Beneficiary’ option, Follow on-screen instructions.

 

Keep the Beneficiary Account number handy before adding any beneficiary. For adding beneficiaries in Bahrain (non NBB accounts), please keep the IBAN account number of the beneficiary ready with you before you start, since this will be required. For adding beneficiaries outside Bahrain, keep the SWIFT code of the beneficiary’s bank /branch ready to facilitate easy addition of the beneficiary account.


P2P transfer is a Service through which you can send funds to a beneficiary’s account within NBB, without requesting for his account number. Similarly, you can request a NBB account holder to transfer funds to your NBB account without sharing your NBB account number.

 

P2P request money

  1. Login using your User ID and Login password
  2. Select Fawri & Transfers option
  3. Select ‘P2P transfer – request money’ option
  4. Enter your NBB account number in which you would like the funds to be credited
  5. Enter the exact amount that you are requesting
  6. Confirm the details
  7. You will receive a “Cash Code” through SMS on your registered mobile number
  8. Inform the Cash Code to the person who will “send” the money to you
  9.  

P2P send money

  1. Login to using your User ID and Login password
  2. Select Fawri & Transfers option
  3. Select ‘P2P transfer – send money’ option
  4. Enter the account number from which the money has to be sent
  5. Enter the Amount to be sent (should Exactly match the amount asked by the person who has requested for the transfer)
  6. Enter the Cash Code that the requester has provided, and submit
  7. Enter your Transaction password in the space provided for the same

In case your account has been disabled or locked out to access NBB Internet Banking, you can go to Login Page and use "Forgot Password" option, enter all the required information and once it is validated, your account will get unlocked. Now you can use your user id and new password to logon to Internet Banking system. Alternatively you can also call our Call Center at +973 17214433 to unlock your account.

You can use NBB Internet Banking from any location as long as it is supported by your service provider or you have Wi-Fi connectivity. Please note that your service provider may apply ‘roaming charges’ for the data usage when you use the service outside the Kingdom.

NBB INTERNET Banking service is currently offered free of cost. Charges for individual services (e.g. remittances) may apply as per the Service & Fees guide of the bank. Please note that the cost of network usage / data charges may be levied by your telecommunication /mobile service provider.

If you have more queries on the NBB INTERNET BANKING service, you may call our Call Center at +97317214433 or logon to our website www.nbbonline.com.

NBB Internet Banking service is highly secure. The Application does not store any sensitive information or transaction logs on the phone, which enhances security of your NBB Internet Banking experience. Apart from this, NBB has other robust security features built into the application. The NBB Internet Banking service is a ‘trusted’ application. Data exchange from this application is encrypted based on best industry standards and dual factor authentication.

Please refer below table in point no # 21, for the bank wide transaction limits. Customer cannot perform any transactions beyond these limits. However as per the needs and requirement, customer himself/herself can reduce their individual transaction limits. To do the change in transaction limit, go to "Other Services" -> "Change Transaction Limit" option and change limits as needed.

Services

Daily Limit (BD)

Monthly Limit (BD)

Transaction with Beneficiary (BD)

Transaction without Beneficiary (One time) (BD)

2nd Factor Authentication

Min Amount per Trans

Max Amount per Trans

Min Amount per Trans

Max Amount per Trans

Credit Card Payment Own

10,000.000

50,000.000

0.001

10,000.000

0.001

10,000.000

Not Required

Credit Card payment to others

5,000.000

50,000.000

0.001

5,000.000

0.001

5,000.000

Required

P2P Request

120.000

3,000.000

0.100

40.000

0.100

40.000

Not Required

P2P Response

120.000

3,000.000

0.100

40.000

0.100

40.000

Required

Transfers - International

25,000.000

100,000.000

10.000

25,000.000

10.000

25,000.000

Required

Transfers - Local with Foreign Currency

10,000.000

100,000.000

0.001

10,000.000

0.001

10,000.000

Required

Transfers - Fawri

25,000.000

100,000.000

0.001

25,000.000

0.001

25,000.000

Not Required

Transfers - Fawri+

1,000.000

NA

0.001

1,000.000

0.001

100.000

Not Required

Transfers - Own Accounts

50,000.000

100,000.000

0.001

50,000.000

0.001

50,000.000

Not Required

Transfers - Within NBB

25,000.000

100,000.000

0.001

25,000.000

0.001

25,000.000

Required

Bill/Fawateer Payment

25,000.000

100,000.000

0.001

25,000.000

0.001

25,000.000

Not Required

Fixed Deposit

50,000.000

100,000.000

1,000.000

50,000.000

1,000.000

50,000.000

Not Required

Subject to Terms & Conditions